9 Jobs in Santa Ana, CA
SIXT is Hiring a Senior Branch Manager Near Santa Ana, CA
Job Description
The US Operations team is looking for a Senior Branch Manager to lead the (branch) team. They will be responsible for the growth and profitability of their very own operation, while ensuring that we are providing first class experience. As an essential part of the team, they will be responsible for the development of their branch while driving profitability as they train and develop their staff. The ideal candidate possesses the following attributes:
- Good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Ensure the effective process of all types of car rental transactions
- Provide exemplary customer service and issue resolution
- Participate in all areas of employee management
- Understand cost control and achieve individual sales goals
- Monitor prices and set rates for walk-ups
- Uphold company standards and processes
- Increase the market penetration of the branch and increase revenue
- Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff
- Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
- Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
- Complete sales calls with Management Trainees to further their development
- Handle or assist in the resolution of escalated customer service issues
- Likely to require at least 20% travel, some of which may be by airplane
About you:
- Bachelor's degree preferred with minimum of 3 years of work experience in sales and customer service and 2 years of supervisory experience preferred, OR
- In lieu of a Bachelor's, minimum of 5 years work experience in customer service or sales, with 2 years as a manager in car rental
- Must be at least 21 and have a valid driver's license with a clean driving record
- Ability to work 40 hours per week including day and/or evening hours
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Job Summary
Full Time
$84k-104k (estimate)
05/01/2024
05/18/2024
sixt.com
HARTFORD, CT
3,000 - 7,500
1912
MICHAEL BLACK
$200M - $500M
Consumer Services
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About SIXT
SIXT is a leading international provider of high-quality mobility services. With around 7,000 employees worldwide in 2020 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app the SIXT App we offer our customers digital access to more than 205,000 vehicles and around 1.5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 1,500 mobility partners, ...
building a strategic, sustainable and future-proof alliance for mobility. Our employees, technological expertise, the courage to change and the will to grow we call it Wachstumswille have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 1.53 billion a year in 2020. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs everywhere we operate.
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The following is the career advancement route for Senior Branch Manager positions, which can be used as a reference in future career path planning. As a Senior Branch Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Branch Manager. You can explore the career advancement for a Senior Branch Manager below and select your interested title to get hiring information.
